Privacy Policy
Proaudio DJ & Music Production Training Academy
Effective Date: 8 July 2026
Last Updated: 8 July 2026
1. Introduction
Welcome to the Proaudio DJ & Music Production Training Academy ("Proaudio Academy", "we", "our", or "us").
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, create an account, enrol in our online courses, or use any of our services.
We are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa and other applicable privacy laws.
By using our website and services, you agree to the collection and use of your information as described in this Privacy Policy.
2. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Personal Information
- Full name
- Email address
- Mobile telephone number
- Residential country
- Date of birth (where required)
- Username and password
- Billing and payment information
- Student identification information (where applicable)
Learning Information
We may collect information relating to your learning experience, including:
- Courses enrolled in
- Lesson progress
- Quiz and assessment results
- Assignment submissions
- Certificates earned
- Attendance records
- Communication with instructors
Technical Information
When you visit our website we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Referral website
- Pages viewed
- Time spent on pages
- Cookies and analytics information
3. How We Use Your Information
We use your personal information to:
- Create and manage your student account
- Provide access to online courses
- Process payments
- Deliver certificates of completion
- Respond to support requests
- Improve our courses and website
- Personalise your learning experience
- Send important account notifications
- Inform you about course updates
- Provide technical support
- Meet legal and regulatory obligations
- Prevent fraud and protect our platform
We will only send promotional marketing communications where permitted by law or where you have given your consent. You may unsubscribe at any time.
4. Payment Information
Payments are processed through secure third-party payment providers.
Proaudio Academy does not store your full credit or debit card details on our servers.
All payment transactions are encrypted using industry-standard security protocols.
5. Course Progress and Certification
As part of providing online education, we maintain records relating to:
- Course enrolments
- Learning progress
- Assessments
- Examination results
- Certificates issued
These records may be retained after course completion for verification purposes.
6. Cookies
Our website uses cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Improve website performance
- Analyse website traffic
- Enhance your user experience
You may disable cookies through your browser settings; however, certain features of the website may not function correctly.
7. Sharing of Personal Information
We do not sell your personal information.
We may share information only where necessary with:
- Payment processors
- Website hosting providers
- Learning Management System (LMS) providers
- Email service providers
- Technical support providers
- Accreditation or certification bodies (where applicable)
- Government authorities where required by law
All service providers are required to maintain appropriate security measures and confidentiality.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- SSL encrypted website connections
- Secure servers
- Password-protected student accounts
- Limited employee access
- Regular security updates
- Backup procedures
- Firewall protection
While we take reasonable precautions, no online system can guarantee absolute security.
9. Data Retention
We retain personal information only for as long as necessary to:
- Deliver educational services
- Maintain academic records
- Issue replacement certificates
- Meet legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it will be securely deleted or anonymised.
10. Your Rights
Subject to applicable law, you have the right to:
- Request access to your personal information
- Correct inaccurate information
- Update your details
- Request deletion of your information where legally permitted
- Withdraw consent
- Object to certain processing activities
- Opt out of marketing communications
Requests may be submitted using the contact details below.
11. Children's Privacy
Our online courses are intended for individuals aged 18 years and older unless enrolled through a parent, guardian, school, or authorised organisation.
Where required by law, parental or guardian consent will be obtained before collecting personal information from minors.
12. Third-Party Services
Our website may contain links to third-party websites or integrate third-party services such as:
- Payment gateways
- Video hosting services
- Email providers
- Analytics services
- Social media platforms
We are not responsible for the privacy practices of these third parties.
13. International Data Transfers
Some of our technology providers may store or process information outside South Africa.
Where this occurs, we take reasonable steps to ensure your information receives an appropriate level of protection consistent with applicable law.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website with the revised effective date.
Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.
15. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Proaudio DJ & Music Production Training Academy
Email: [Insert Email Address]
Telephone: [Insert Telephone Number]
Website: [Insert Website URL]
Information Officer: [Insert Name]
16. Complaints
If you believe your personal information has not been handled correctly, you may contact us in the first instance.
If you remain dissatisfied, you may lodge a complaint with the South African Information Regulator in accordance with POPIA.
Consent
By creating an account, enrolling in a course, or using the Proaudio DJ & Music Production Training Academy website, you acknowledge that you have read, understood, and agree to this Privacy Policy.